We try our best to ensure that any tea sold by us is always 100% authentic and fresh. Our tea is packed using vacuum sealing to ensure the aroma, freshness and flavor of the tea are retained for your enjoyment.
However, as a result of any error from our side, if you find that you have been delivered the wrong tea or the packaging was not sealed properly, you can contact us for refund or replacement. Although such a situation is highly unlikely, we hope you understand that humans are prone to errors. We will correct any such situation by issuing you a full refund or replacement.
Please feel free to reach us at info@RoyalBlackPearl.com for any conerns.
To avoid situations where the flavor of any tea that you have ordered does not suit your taste, we advise that you try the sample pack first before ordering. We do not accept returns for items that are not personally liked by you.